Text Message Opt-Out Policy

Message Frequency:
By providing your mobile number, you agree to receive SMS messages from Northpoint Asset Management related to [specific purpose]. Message frequency varies based on communication needs. Message & data rates may apply. Reply STOP to unsubscribe or HELP for assistance. 

Processing Time:
Opt-out requests are processed promptly. While most requests are effective immediately, please allow up to 48 hours or 2 business days for the changes to take full effect.

Privacy Policy:

Northpoint Asset Management is committed to protecting your privacy.

  • No Marketing Without Consent: We do not share your mobile information with third parties for marketing purposes without your explicit consent. Data sharing is strictly limited to fulfilling our business purposes and providing you with our services.
  • Use of Consumer Data: We collect your phone number to send you text messages related to your account and promotional offers. No mobile information will be shared or collected with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Non-Transfer of Consumer Data: We do not transfer consumer data to external organizations without consent.
  • Data Protection Policies: We have implemented strict policies to prevent unauthorized sharing of user data.

Sample Messages:

  1. Hi Joe, this is a reminder from Northpoint Asset Management about your upcoming appointment on 01/01/2025 at 12:00. Please reply HELP for assistance or STOP to opt out. Msg & data rates may apply.
  2. Hello Joe, we wanted to follow up on your recent inquiry with Northpoint Asset Management. Please let us know if you need further assistance! Reply HELP for help or STOP to opt out. Msg & data rates may apply.
  3. Hi Joe, just a reminder that your scheduled maintenance is set for 01/01/2025 at 12:00. If you need to reschedule or have questions, please contact us at (888) 655-3488. Reply HELP for help or STOP to opt out. Msg & data rates may apply.
  4. Hello [Tenant Name], thank you for reaching out to Northpoint Property Management. We have received your inquiry and will get back to you shortly. Reply HELP for assistance or STOP to opt out. Msg & data rates may apply.

SMS Privacy Policy Script: https://northpointam.com/privacy-policy/
"No mobile information will be shared or collected with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

SMS Terms and Conditions: https://northpointam.com/text-message-opt-out-policy/
By providing your mobile number, you agree to receive SMS messages from Northpoint Asset Management related to Property Managment. Message frequency varies based on communication needs. Message & data rates may apply. Reply STOP to unsubscribe or HELP for assistance. For more information, view our Privacy Policy here: https://northpointam.com/privacy-policy/

Help and Support:
For assistance, you can reply “HELP” to any of our messages to receive additional support.

Exceptions:
Certain essential communications, such as account-related alerts, security notifications, or legal notices, may still be sent even if you opt out of marketing or promotional messages.

Re-subscribing:
If you wish to start receiving messages again after opting out, you can reply "START" to any of our previous messages or re-enroll through your account preferences on our email website.

Contact Information:
For questions regarding this policy, please contact us at (888) 655-3488 or unsubscribe@northpointam.com.

This policy is effective as of February 24, 2025 and may be updated periodically.

Scope:
This policy applies to all individuals who receive text messages or phone calls from Northpoint Asset Management, including promotional, transactional, and informational messages. Our communications may be generated using artificial intelligence (AI) for automated messaging and calls.

Opt-Out Procedure:

  1. Reply with "STOP": You may opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. Upon receipt of your request, we will send a confirmation message and cease further communications.
  2. Contact Customer Support: Alternatively, you can request to opt out by emailing  unsubscribe@northpointam.com or contacting Northpoint’s toll free number at (888) 655-3488. Please provide the mobile number you wish to unsubscribe.
  3. Manage Preferences on Our Website: You may also manage your communication preferences through your account settings on our email website at northpointam.com.

Processing Time:
Opt-out requests are processed promptly. While most requests are effective immediately, please allow up to 48 hours or 2 business days for the changes to take full effect.

Exceptions:
Certain essential communications, such as account-related alerts, security notifications, or legal notices, may still be sent even if you opt out of marketing or promotional messages.

Re-subscribing:
If you wish to start receiving messages again after opting out, you can reply "START" to any of our previous messages or re-enroll through your account preferences on our email website.Contact Information:
For questions regarding this policy, please contact us at (888) 655-3488 or unsubscribe@northpointam.com.